Redesigning the patient experience
A couple weeks ago, my 14 year-old daughter had her wisdom teeth pulled—a routine procedure with, thankfully, routine results. But it illuminated for me, once again, the dire lack of design in our...
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I will be on vacation on the shores of Potato Lake—and not blogging—for the week of July 27-31. Before I leave, here are a few items that I’ve been meaning to follow up on in the last month: More on...
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